Shipping policy

HYPENEST LLC — SHIPPING POLICY

By placing an order with RejuvaCare, You acknowledge and agree to all terms outlined in this Shipping Policy.

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1. Scope & Eligibility

This Shipping Policy governs all orders placed through rejuvacare.store and constitutes a binding agreement between the customer ("You") and HYPENEST LLC ("We," "Us," "Our"). By placing an order, You acknowledge that You have read, understood, and agree to the terms outlined in this policy. This policy should be read in conjunction with our Cancellation & Refund Policy, 90-Day Money-Back Guarantee, and Terms of Service.

We currently ship to the following countries only: United States, Canada, Australia, United Kingdom, and Ireland. Orders placed with a shipping address outside of these regions will be cancelled and refunded in full.

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2. Order Processing

2.1 Handling Time

All orders require 1 to 2 business days for processing and preparation before shipment. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after the daily cut-off time of 11:00 AM PST will begin processing on the next business day.

2.2 Order Confirmation

Upon placing an order, You will receive an order confirmation email. This confirmation does not guarantee product availability. We reserve the right to cancel or modify any order at our discretion, including orders that appear fraudulent, contain errors in pricing or product information, or cannot be fulfilled for any reason. If we cancel your order, a full refund will be issued to your original payment method.

2.3 Address Accuracy

You are solely responsible for providing a complete, accurate, and deliverable shipping address at the time of purchase. RejuvaCare is not liable for orders shipped to incorrect, incomplete, or outdated addresses provided by the customer. If an order is returned to us due to an address error, re-shipment will be at the customer's expense.

2.4 Order Cancellation Window

Once an order has entered fulfillment processing or has been shipped, it cannot be cancelled or modified. Customers who wish to cancel an order must do so within three (3) hours of placing it by contacting our support team via email at support@rejuvacare.store (available 24 hours a day, 7 days a week) or by phone at +1 406-316-6240. Orders cancelled within this window will receive a full refund with no fee applied. For complete cancellation terms, please refer to our Cancellation & Refund Policy.

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3. Shipping Options & Transit Times

We offer the following shipping methods. All transit times are estimates and are not guaranteed:

Transit times begin once the order has been handed off to the carrier, not from the date the order was placed. Actual delivery times may vary based on carrier capacity, destination, customs processing (for international orders), weather, and other factors outside our control. We do not guarantee delivery dates under any shipping method.

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4. Tracking & Carrier Responsibility

Once your order has shipped, You will receive an email containing your tracking number and a link to track your package. Please allow up to 48 hours for tracking information to become active in the carrier's system.

RejuvaCare partners with third-party shipping carriers to deliver orders. Once a package has been tendered to the carrier, the carrier assumes full responsibility for the handling, transit, and delivery of the package. Any claims related to in-transit damage, delays caused by the carrier, or carrier handling errors must be directed to the carrier. We will assist by providing shipment details upon request, but we are not liable for carrier performance.

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5. Transfer of Risk & Title

Title and risk of loss for all products pass to You upon delivery of the products to the shipping carrier at our facility. Once a package has been handed to the carrier, RejuvaCare bears no responsibility for loss, theft, damage, or delay that occurs during transit or after delivery.

5.1 Delivered Packages

A package is considered "delivered" when the carrier's tracking system records a delivery scan at the shipping address provided by the customer. Once a package is marked as delivered:

• RejuvaCare's obligation to fulfill the order is considered complete.
• We are not responsible for packages that are lost, stolen, damaged, or misdelivered after a confirmed delivery scan.
• We are not obligated to issue refunds, replacements, or credits for packages marked as delivered.

5.2 Safe Delivery Location

You are responsible for ensuring that your delivery location is safe, secure, and accessible to the carrier. If You reside in an area prone to package theft, we strongly recommend using a P.O. Box, requiring a signature upon delivery, or arranging for delivery to a secure alternative location. RejuvaCare is not liable for theft from porches, mailboxes, lobbies, or other unsecured areas.

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6. Missing, Lost, or Stolen Packages

6.1 Package Marked as Delivered But Not Received

If the carrier's tracking information shows "Delivered" but You have not received the package, please take the following steps in order:

1. Check all potential delivery locations around your property, including side doors, garages, rear entrances, and with neighbors.
2. Wait 24 hours, as carriers occasionally mark packages as delivered prematurely.
3. Contact the shipping carrier directly with your tracking number to file a missing package investigation.
4. If the carrier investigation does not resolve the issue, contact us at support@rejuvacare.store within 7 calendar days of the confirmed delivery date. Our team will review the case, provide all available shipment documentation to support your claim, and work with you in good faith to find an appropriate resolution. Resolutions may include re-shipment or a partial or full refund at our sole discretion, based on the outcome of the carrier investigation and the specific circumstances of the claim.

We recognize that delivered-but-missing packages are a frustrating experience and we are committed to assisting customers through the investigation process. Contacting our support team directly gives us the best opportunity to help before any other action is taken.

6.2 Packages Lost in Transit

If a package has not been scanned or updated by the carrier for more than 15 business days from the ship date, it may be considered lost in transit. In such cases, contact us at support@rejuvacare.store and we will work with the carrier to investigate. Resolution may include re-shipment or a refund at our sole discretion, subject to the outcome of the carrier's investigation.

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7. International Shipping

For orders shipped to Canada, Australia, the United Kingdom, and Ireland, the following additional terms apply:

• Customs duties, import taxes, brokerage fees, and any other charges imposed by the destination country's government are the sole responsibility of the customer and are not included in the product price or shipping cost.
• RejuvaCare has no control over customs processing times. International transit times may be extended due to customs inspections or delays.
• If a package is refused, abandoned, or returned due to the customer's failure to pay customs duties or provide required documentation, the customer is responsible for all return shipping costs. Any refund issued will be reduced by the actual shipping cost incurred by RejuvaCare (including orders where free shipping was provided) and a 15% restocking fee.
• RejuvaCare is not responsible for packages seized or held by customs authorities.

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8. Undeliverable & Returned Packages

If a package is returned to RejuvaCare as undeliverable for any reason, including but not limited to incorrect address, unclaimed package, refused delivery, or failure to pay customs duties, the following applies:

• Re-shipment will only be processed upon the customer's request and at the customer's expense for additional shipping charges.
• If the customer elects not to have the order re-shipped, a refund may be issued minus the actual shipping cost incurred by RejuvaCare (including orders where free shipping was provided) and a 15% restocking fee.
• RejuvaCare is not responsible for any items damaged or lost during the return-to-sender process.

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9. Chargebacks & Payment Disputes

Customers are strongly encouraged to contact RejuvaCare directly before initiating a chargeback or payment dispute with their bank or credit card company. Because our email support is available 24 hours a day, 7 days a week, we are committed to resolving shipping concerns promptly and fairly through direct communication. Customers must allow a minimum of ten (10) business days for RejuvaCare to investigate and resolve a complaint before seeking external resolution.

Filing a chargeback or payment dispute without first contacting RejuvaCare and allowing a reasonable resolution period constitutes a violation of this policy. In the event a chargeback is filed, RejuvaCare reserves the right to:

• Contest the chargeback by providing all relevant documentation, including tracking records, shipment logs, delivery confirmations, and signed proofs of delivery where available, to the payment processor.
• Suspend or permanently restrict the customer's account from future purchases.
• Pursue any and all lawful remedies available, including recovery of the disputed amount plus associated chargeback fees and administrative costs.

Nothing in this section is intended to restrict or penalize customers located in the European Union or United Kingdom from exercising their lawful statutory rights to dispute charges through their bank or payment provider in accordance with applicable consumer protection law.

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10. Force Majeure

RejuvaCare shall not be held liable for any delay or failure to deliver resulting from circumstances beyond our reasonable control, including but not limited to: natural disasters, severe weather events, pandemics, epidemics, government actions or restrictions, war, civil unrest, strikes, labor disputes, carrier disruptions, supply chain interruptions, or any other event that could not have been reasonably foreseen or prevented. In such events, delivery timelines will be extended accordingly and no refund or compensation will be owed solely for delays caused by such events.

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11. Limitation of Liability

To the fullest extent permitted by applicable law, RejuvaCare's total liability arising from or related to shipping shall not exceed the amount paid by the customer for the shipping charges on the applicable order. For orders that received free shipping, RejuvaCare's total liability shall not exceed the actual carrier cost incurred by RejuvaCare for that shipment. In no event shall RejuvaCare be liable for any indirect, incidental, special, consequential, or punitive damages arising from shipping delays, lost packages, damaged goods in transit, or any other shipping-related issue.

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12. Modification of Policy

RejuvaCare reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes become effective immediately upon posting to our website. It is the customer's responsibility to review this policy periodically. Continued use of our website or placement of orders after any modifications constitutes acceptance of the updated policy.

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13. Contact Information

For any shipping-related inquiries, concerns, or disputes, please contact us through the following channels: